Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Fields shown in Portal are removed from tabs in Agent view

I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automatically shown under the default tab. Am I missing a step here? Using Cloud classic project. 

3 answers

@Keith Jones Unfortunately it is how JSM works now, the tabs are not supported on the customer portal. See the Atlassian suggestion request.

It is always recommended to keep less number of fields on the portal. If you want all the fields but want to customize the view, you should consider below add-ons

  1. Extension for JSM
  2. Refined for Jira

Thank you for the recommendations - at this time, we aren't trying to add tabs to the customer portal - just in the agent view. But it sounds like they are tied together? If a fields is added to a customer portal, then it cannot reside in a tab on the agent view. Is that correct? 

1 vote

Hi @Keith Jones,

You can't add tabs to the customer portal with Jira OOTB: Having multiple steps or tabs in Customer Portal when raising longer requests. You may look into apps like Extension for JSM or Proforma to do this.

Best,

- Manon

0 votes

Hi, @Keith Jones !

If I correctly understand you want to add tabs just for Agent-view, not for Customers on Portal. 

In that case you can configure Issue Screen Scheme in your project, look through the documentation - Configuring a screen's tabs and fields .

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

309 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you