I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automatically shown under the default tab. Am I missing a step here? Using Cloud classic project.
It is always recommended to keep less number of fields on the portal. If you want all the fields but want to customize the view, you should consider below add-ons
Thank you for the recommendations - at this time, we aren't trying to add tabs to the customer portal - just in the agent view. But it sounds like they are tied together? If a fields is added to a customer portal, then it cannot reside in a tab on the agent view. Is that correct?
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