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Fields shown in Portal are removed from tabs in Agent view

I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automatically shown under the default tab. Am I missing a step here? Using Cloud classic project. 

3 answers

@Keith Jones Unfortunately it is how JSM works now, the tabs are not supported on the customer portal. See the Atlassian suggestion request.

It is always recommended to keep less number of fields on the portal. If you want all the fields but want to customize the view, you should consider below add-ons

  1. Extension for JSM
  2. Refined for Jira

Thank you for the recommendations - at this time, we aren't trying to add tabs to the customer portal - just in the agent view. But it sounds like they are tied together? If a fields is added to a customer portal, then it cannot reside in a tab on the agent view. Is that correct? 

1 vote

Hi @Keith Jones,

You can't add tabs to the customer portal with Jira OOTB: Having multiple steps or tabs in Customer Portal when raising longer requests. You may look into apps like Extension for JSM or Proforma to do this.


- Manon

0 votes

Hi, @Keith Jones !

If I correctly understand you want to add tabs just for Agent-view, not for Customers on Portal. 

In that case you can configure Issue Screen Scheme in your project, look through the documentation - Configuring a screen's tabs and fields .

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