Welcome to Atlassian Community!
The reminders for tickets pending approvals it's a great option for agents. Although we don't have a native solution to automatically send these reminders, there are some workarounds that may help you.
The first option is a filter subscription where it's possible to create a filter to send reminders at a specific time for a specific group, it's not possible to send for a user, only for groups.
You can filter by all pending approvals for a project or adding the emails of the approvers. Some examples:
Approvals = approver("firstname.lastname@example.org") AND Approvals = pending()
Approvals = pendingBy("email@example.com", "firstname.lastname@example.org")
project = "IT Service Desk" AND Approvals = pending()
Also, they can create their own filter by using Approvals = myPending() and subscribe to receive the notifications.
After creating the filters and saving them, you can then configure the reminders:
Note: To select the recipients for filter subscriptions, please make sure to go to Jira Settings > System > Global permissions and check if you have permission to Manage group filter subscriptions.
Another good option is to add the gadget "Filter Results" and selecting a filter that shows all issues pending approvals and add also add the field "Approvers" to show what needs to be approved.
I also want to share with you the feature request that suggests the implementation of this reminder:
Please, click on vote and watch to receive updates about the feature.
Hope this helps!
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events