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Reminder Email - Waiting for Approval status

Hi Atlassian,

 

I would like ask what is the step by step process on how to perform Reminder Email for Approvers for "Waiting for Approval status".

 

 

1 answer

0 votes

Hello @Glenn,

Welcome to Atlassian Community!

The reminders for tickets pending approvals it's a great option for agents. Although we don't have a native solution to automatically send these reminders, there are some workarounds that may help you.

The first option is a filter subscription where it's possible to create a filter to send reminders at a specific time for a specific group, it's not possible to send for a user, only for groups. 

You can filter by all pending approvals for a project or adding the emails of the approvers. Some examples:

Approvals = approver("user@domain.com") AND Approvals = pending()

Approvals = pendingBy("user@domain.com", "user2@domain.com")

project = "IT Service Desk" AND Approvals = pending()

Also, they can create their own filter by using Approvals = myPending() and subscribe to receive the notifications.

After creating the filters and saving them, you can then configure the reminders:

Screenshot 2019-11-04_18-29-13-317.png

Note: To select the recipients for filter subscriptions, please make sure to go to Jira Settings > System > Global permissions and check if you have permission to Manage group filter subscriptions.

Another good option is to add the gadget "Filter Results" and selecting a filter that shows all issues pending approvals and add also add the field "Approvers" to show what needs to be approved.

I also want to share with you the feature request that suggests the implementation of this reminder:

Please, click on vote and watch to receive updates about the feature.

Hope this helps!

Kind regards,
Angélica

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