Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Migration and permission

Joelle J_ I'm New Here May 27, 2021

Hi, I would like to get your insight on the below:

1- I was wondering if I set for 5 separate IT teams in my company, 5 support projects, and I do not want the team members to see on their dashboard the projects belonging to the other 4 teams. I would like to know if they can be tagged in the comments of the other projects in case an input from them is needed and if they can see a specific issue if the link is shared with them. So far i tried a test scenario, I either have to show them the whole project of the other team for them to be able to see an issue (a ticket) , and if they don t see the project, the ticket doesn t load for them. 


2- We are migrating from data center JSD to cloud JSM.

     a- The CSV export import did not migrate the attachments of the tickets in JSD, and after checking all the other options, it is the best way to proceed but I need to know if I can transfer the attachments as well and how.

     b- the backup manager option does not work for me as far as I know because it includes the jira core as well. Is there any way to only migrate the Jira Service Desk without the software boards using any other technique other than the one in point 1? 

Many Thanks

1 answer

1 accepted

0 votes
Answer accepted

Hi Joelle,

1 - managing permissions can be frustrating. As far as I know, you can't allow access to a specific ticket. I've tried searching the documentation but haven't found a good answer.

2 - as for the migration, you could try Help Desk Migration (disclaimer, I work for Help Desk Migration). That way you can transfer attachments and migrate just the Jira Service Desk instance.

If you'd like, you can check out what the tool has to offer.

Hope this helps.

Joelle J_ I'm New Here Jun 10, 2021

Hi Anastasia,

Thank you for your reply.

1- basically i think the best way to split permissions between users is to use the security level. this way some tickets if they are not meant to be seen by some agents, can be hidden.

2- The migration of service desk projects will be availble end of july (as per the migration support team in Jira) so we will wait until this option is out as it seems to suit our business model the best as it is the only solution to allow the migration of one project only which is the Jira servuce desk.

Thank you again for the reply! 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

357 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you