Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,527
Community Members
 
Community Events
165
Community Groups

Using Opsgenie with existing Project

Hi,

We use a Jira Service Desk (cloud) project as our main helpdesk and I would like to incorporate some of the Opsgenie functionality in to a new workflow.

Would I need to move the entire project to a new Jira Service Management project to enable this functionality?

Thank you

Tuarn

1 answer

0 votes
Nick H Atlassian Team Apr 06, 2022

Hi @Tuarn McInerney ,

I don't believe you would need to move the project, or do anything to it in general. You'd simply need to configure a JSM integration in Opsgenie, and follow the steps in our documentation to get JSM issues creating Opsgenie alerts: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Configuration-in-Jira-Service-Management

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

314 views 15 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you