In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket.
But...
Regardless of whether I pick "All approvals" or set any number of approvals
the ticket moves on to the next status as soon as the first person approves. Is there a way to require an approval for each service that is affected?
Thanks!
Hi @Wade Fogarty ,
I'm the product manager on JSM working on approvals.
This is a requirement that we're looking to address on priority. We are launching support for Groups (i.e. using the multi-Group picker) and adding criteria (x approvals per Group) in the coming month which should allow you to achieve what you're looking for.
Cheers,
Jason
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