In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket.
Regardless of whether I pick "All approvals" or set any number of approvals
the ticket moves on to the next status as soon as the first person approves. Is there a way to require an approval for each service that is affected?
Hi @Wade Fogarty ,
I'm the product manager on JSM working on approvals.
This is a requirement that we're looking to address on priority. We are launching support for Groups (i.e. using the multi-Group picker) and adding criteria (x approvals per Group) in the coming month which should allow you to achieve what you're looking for.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events