Hi, I'm trying to pull subtask(s) within a task and display them in a dashboard I don't have access to ScriptRunner(I have seen is possible with this). What I have is a query (that I'm inserting wi...
We are trying to give customers access to our Knowledge Base created in confluence through our Service Project by following the instructions on the following link: https://support.atlassian.co...
I am trying to pull the value of a user picker field into a email automation action. I have tried the following with a blank line return in the email: {{issue. Employee Name}} {{issue.Employee Nam...
Hello! I need some help from you, my friends. Scenario: I have an automation that notifies and inserts a comment in the issue when the ticket is on day 3 in Waiting for Customer status using the f...
Is there a way to find out how an issue was created beyond the history or activity tabs within the issue?
Olá, tudo bem? Quando preciso mencionar alguma pessoa no Jira, utilizo o @. Como é feita a configuração para que ao digitar o @ eu passe a olhar todos os usuários do sistema e não apenas ...
Olá, Preciso saber onde é habilitado ou bloqueado a opção de compartilhar um ticket no Jira No usuário Admin o botão aparece normalmente, mas no usuário do cliente não. Poderiam me ajuda...
I have project A and project B. User X is a customer for project A, but in project B he is an agent. When he logs in Jira Service Management (not in the Customer Portal), he can browse both project...
reason for this error
Currently in my organization we have a service desk, and in this service desk is customized the layout, icon and banner of my organization with three different product portals. What I want is to cre...
Atualmente na minha organização temos uma central de ajuda, nessa central está customizado o layout, ícone e banner da minha organização e dentro à três portais de produtos diferentes. O que eu...
I want to create a Request Type called: Password Reset Request But when they click in, I don't need a form, I need to just show text that says: Please call ###-###-#### for any password requests...
Hello Atlassian community! I'm looking into the possibility of automatically updating different assets through the global automation rules for JSM cloud. The way of automation in my mind was that in...
FOR JIRA SERVICE MANAGEMENT I am trying to create an automation that will edit Summary of the request and add the prefix with Request Type. I have done it through: When > Issue Created ...
Hi I'm searching the internet for quite some minutes now but did not find the answer. Let's say my company would provide a JSM portal for customers and these customers would register with the limit...
hi, how i can hide SLA section on a particular project ? Thanks
We are using JSM Cloud for our internal ticketing system. We are also heavy Slack users and share issue links via Slack in a number of ways, including the built-in JSM Slack integration. The problem...
Can anyone tell me if this is possible?...We want to create a button / link etc. that can be used in service notification emails (major incidents etc.) which a user can use to inform us they are affe...
Folks, does anyone knowing mitigations/ fix to the Opsgenie Clickjacking/ Frameable response. As per the pen-tests, Opsgenie application does not set a suitable X-Frame-Options or Content-Secu...
Hi, I am having question related to Custom fields in JSM which is I can create name name custom field "N" no.of times which means if i create Incident Category---with Single choice i can create In...
Buenos días comunidad. Estoy intentado hacer una automatización que gatille con el cambio de los valores de "n" campos del issue. ¿ Hay alguna manera de que pueda crear u...
Case: We defined few custom filed which are listed on screen. We would like to use default search to search also on this fileds. Example: ID (custom filed) with vaule 77000111&nb...
I have a filter which allows me to report on the tickets raised, one of the items in there is the Reporter of the JIRA item, each Reporter is a Jira user, and the Jira Users are pull from our GSuite....
Dear atlassian community, our customers use the service desk of Jira Service Management. Via the service desk they can send us requests or tickets if they want to communicate problems or news. Our c...
How do you add product category and add an approver for drop down selection in JIRA SM?
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