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How can I add prefix to issue summary with "Request Type"? What's the object for Request Type?

Nirav Patel December 15, 2022

FOR JIRA SERVICE MANAGEMENT

I am trying to create an automation that will edit Summary of the request and add the prefix with Request Type.

I have done it through:
When >  Issue Created
Edit Issue> Field: Summary > [This is where I need help] - what should be the object for Request type name? I have tried issue.issuetype.name but it just adds Task/Bug etc.

Ex. If the new issue isuse has request type "Delete xxx" and user inputs summary
Edited summary should be "Delete xxx" - <user provided summary>

 

1 answer

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Sid Pathirana
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December 15, 2022

@Nirav Patel - try the {{issue.Request Type.requestType.name}} smart value in your automation rule, eg:

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Nirav Patel December 15, 2022

Thank you so much! This works.

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