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Create linked ticket button

Jon Bowes
Jon Bowes Dec 15, 2022

Can anyone tell me if this is possible?...We want to create a button / link etc. that can be used in service notification emails (major incidents etc.) which a user can use to inform us they are affected by a certain live issue. Ideally would like the user to be able to click on a button in the email, a ticket will be created and linked to a major incident record in Jira? I know you can do things with Issue collector but this looks like JavaScripting is required. 

 

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_ Community Leader Dec 23, 2022

Hi @Jon Bowes 

Wouldn't it be easier to direct the users to a specific Jira Service Management link?

For example, the direct link to raise the required ticket type, embedded as a hyperlink or similar?

Ste

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