Ticket history

[Ryan Rosenthal]

Is there a way to find out how an issue was created beyond the history or activity tabs within the issue? 

[Trudy Claspill]

Hello @Ryan Rosenthal 

For Server/Data Center products you should see that in the Channel field, as per this article.

https://confluence.atlassian.com/jirakb/adding-or-removing-values-for-the-customer-request-channel-field-used-in-jira-service-management-967322091.html

[Ryan Rosenthal]

Thank you, @Trudy Claspill. I was hoping for something beyond the Channel section and History tab, like a log file or something along those lines. The options within the issue view lack detail. 

[Trudy Claspill]

What problem are you trying to solve, exactly?