Grant/Deny access for multiple projects as Agent or as Customer

[Ruben Tovar]

I have project A and project B.

User X is a customer for project A, but in project B he is an agent.

When he logs in Jira Service Management (not in the Customer Portal), he can browse both projects, and can see the project A queue (like if he was an agent in Project A, which is incorrect).

He is added into project A with only Customer role, and in project B as Service Desk Team role.

Is this kind of isolation possible?

[Mikael Sandberg]

Yes, that is possible. You need to check your permission scheme used by both projects and check who can browse the project. I would recommend that you give project roles browse permissions and make sure the user in question is only set up as a Service Desk Customer in project A and that the Browse permission has Service Project Customer - Portal Access added to it. That way the user would only be able to access project A via the portal.