Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,476
Community Members
 
Community Events
176
Community Groups

How can I pull Reporters details into a view

I have a filter which allows me to report on the tickets raised, one of the items in there is the Reporter of the JIRA item, each Reporter is a Jira user, and the Jira Users are pull from our GSuite. in JIRA the profile data held includes DEPARTMENT, how can i get the Reporting users Department to appear in the filter?

1 answer

Hi @Chris Miros 

Right now you can't. Filters in Jira and JSM can't access the information about the "Jira user" associated with the reporter.

What you could do, if you have Assets, is to create an object for each Jira user.

This object could contain information like department and one of the attribute of the object should be the Jira user associated.

To import users in Assets, you'll need a CSV or JSON file of an export of your Active Directory.

Without that, you can't access details about the reporter.

Hope this helps

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

OK, thanks for the help - you say right now, is that likely to change at all?

I have no clue unfortunately.

I didn't find an open ticket at Atlassian for this feature.

And since a lot of people use Assets and your users need to be an asset to link them to, let's say, a computer, I'm not sure if this functionality will be implemented.

we have a connector with Snipe that pulls the asset data into JIRA, but i don't see anyway of getting the asset data that that connector pulls into the filter list

its seems odd, as when i click on the reporter in the filter view, i immediatley get shown the user profile and department details, so the link is there

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events