I set the correct permissions but It doesn't seem to be possible
Is there a way to update the due date based on another date field, or automatically extend 30 days when a status is updated? We hold accounts during off-boarding for 30 days, I would like to...
Hi everyone, Not exactly sure how to report a bug but this seems like one imo and this seemed like the best place to post. Please let me know if this should be moved somewhere else or if add...
Hi folks, New to administering Jira, we lost our Jira admin recently and I'm trying to fill in the gap so forgive me if I'm a bit slow. Our issue is, if someone places a new ticket, we (IT) get an ...
Looking to use automation to send a summary email of the ticket, when that status is changed from open to closed/solved
Hi, we have a few subdomains in our organizations matching different types of clients. Each client type should have access only to certain requests, all the requests are answered by the same support...
Hi there, Since one of the recent updates to our Jira DC instance @-mentions are available to JSM customers. Effectively, a mention will add the mentioned user to the request as a request participan...
Sometime this week, we were editing our forms, and found there were no longer 'save and submit' or 'edit' buttons available. We had this setup and WORKING for customers and users, to be able to...
Hi all, We use Okta for our IdP and I have an IT helpdesk portal in Jira Service Management. I'm trying to create a workflow that notifies a user's manager for approval when the user completes an ac...
Hi all, We have a use case where we'd like JSM Cloud customers who are added to a field on an issue (Approvers) the ability to view internal notes. In our scenario, JSM agents will ...
Hi. My incoming email to jira@compagnyname.atlassian.net do not open new tickets. In Project Settings, Email Request; My default email adresse was jira@compagnyname.atlassian.net I t...
Hi all, I am considering implementing an additional step of approval for certain types of tickets. The individuals responsible for approving these tickets are currently customers in our Service Mana...
Hi I have a project that has multiple request types, and I would like to be able to have an email address per issue type, so that one email would be for example defects, another email address would b...
Dears, I want to create a condition for issuetyoe: Initiative, who check: For Initiative type tasks create and add a condition that you cannot move into In progress status if there are no Epik/Stor...
I am using Jira Service Desk. I have a specific project I want to give a number of users access to. From what I have read I could do this by adding them to a group and then adding the group in the pe...
Hello, where do I the email address or my organization in administrations option? I want give my organization support email address to customer and he will add that email in t...
Dears, Is there any Idea to make two different paths in same workflow based on some fields in the request? BR,
Hi! I would like to know if is possible to copy labels from an issue in another instance. For example, I have an issue in Jira Cloud (ISSUE-1) with labels: 'abc, def, ghi' and would like to copy ...
Hi, I want to block/Invisible of Create subtask button under the change request in some point of CR Status. Is it possible in JSM please help me out how to do the same. Thanks,
Hello, we do have customer who open a new request by replying to an old Jira notification. This then does not open a new ticket, but ends as a comment in the older ticket. Is it possibl...
Hi, i have a problem with SLA's. When i move a Incident with running SLA to another project wioth same SLA-Definitions i lost the SLA. The SLA is also not started when i bring the ticket back into t...
We have a number of tickets running in a sprint - and some require design work, and some dont. What would be the best way of making that visible to the design team and developers? I was thinking the ...
Hi All, I would like to know the options regarding backups please. Is there any way to schedule backups of our cloud instance? All I can see is the option to create a backup and download it ...
Hi, We have many Automation Rules, using different conditions and triggers. I was wondering if anyone knows of a way to show on Ticket, in the Automation section, only the Rules that actually worke...
Assign a ticket to a group of users
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yesterday |