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Is there a way to update the due date based on another date field, or automatically extend 30 days when a status is updated?
We hold accounts during off-boarding for 30 days, I would like to transition the status to "waiting to expire", add 30 days to the due date then notify the team on the due date to delete an account.
You have two options to accomplish this, please take a look below -
Option 1 - Customize your WF by adding a post function call to update the due date field based on your criteria. You may need additional paid add-ons for this type of WF customization which one can implement with little or no coding required
Option 2 - Create automation rule via Automation for Jira (this comes with your JSM subscription out of the box). Where the rule can be triggered off by "Issue Transitioned" event + create condition (your criteria) and then conduct an Edit Issue action. Here are the links for automation rules setup for your reference -
https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ (This gives you the ability to reference issue's data for further customizations)
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team