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Lost SLA after moving a ticket to another project with same SLA-Definitions

Martin Ellwart
Martin Ellwart Jan 19, 2023

Hi,

i have a problem with SLA's. When i move a Incident with running SLA to another project wioth same SLA-Definitions i lost the SLA. The SLA is also not started when i bring the ticket back into the Start-status. 

Have someone a idea?

Best regards

Martin

 

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