User Profile Field Customization

[Martin Murphy]

Hi all,

We use Okta for our IdP and I have an IT helpdesk portal in Jira Service Management. I'm trying to create a workflow that notifies a user's manager for approval when the user completes an access request form.

All of my Okta users have their manager in their profile. Can I add fields to Atlassian user profiles so I can push the user's manager from Okta, then reference it in the workflow? Currently the only fields available are name, email address, title, department, and location.

Thanks!

[Mikael Sandberg · Accepted solution]

Hi @Martin Murphy,

Welcome to Atlassian Community!

Yes, you can sync the manager over, we do that so you can see the manager when you click on someones profile or see the org chart in Atlas.

But there isn't a way of using that information in an automation. So the workaround would be to use an Okta workflow that is triggered from an automation that notifies the manager. We do it using tray.io to look up the manager and add them as the approver to application requests. 

[Martin Murphy]

Thanks Mikael! I think this is enough to go on.