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Sometime this week, we were editing our forms, and found there were no longer 'save and submit' or 'edit' buttons available. We had this setup and WORKING for customers and users, to be able to edit a form attached to an issue and save. They were able to edit and save, and eventually submit, but now these buttons are only available for users/admins and NOT customers.
did something happen?
is this a bug?
So I believe I have found my issue.
if a customer goes through their portal and views tickets, they have the ability to save/edit/submit the form. But if they go through the 'admin' view, that functionality is then missing.
why atlassian deems it necessary to create different views that have different functionality is beyond me. In the 'admin' view customers were able to work on and edit checklists but unable to edit in the 'customer' view. In the 'customer' view however, they were able to edit and work on the forms, but only able to check off boxes on the checklist, not create additional tasks.