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Convert comment to ticket

Hello, 

we do have customer who open a new request by replying to an old Jira notification. This then does not open a new ticket, but ends as a comment in the older ticket. 

Is it possible to convert a comment to a new ticket by few clicks? I can't find anything. 

Thanks

Christoph 

1 answer

Thank you for the answer, but I don't want to have it on an automated way, only on request. Most of the time it is fine for me, that the answer will be a comment, but sometimes I want to change it. 

So a button is what I am searching for.

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