Convert comment to ticket

[Christoph Kaulich]

Hello, 

we do have customer who open a new request by replying to an old Jira notification. This then does not open a new ticket, but ends as a comment in the older ticket. 

Is it possible to convert a comment to a new ticket by few clicks? I can't find anything. 

Thanks

Christoph 

[Harald Seyr]

Hi @Christoph Kaulich 

maybe Create new ticket from closed ticket comment (atlassian.com) helps in your case.

Creating New Ticket when Comment is added to a Res... (atlassian.com) seems to be similar.

Regards,

Harald

[Christoph Kaulich]

Thank you for the answer, but I don't want to have it on an automated way, only on request. Most of the time it is fine for me, that the answer will be a comment, but sometimes I want to change it. 

So a button is what I am searching for.