Looking to use automation to send a summary email of the ticket, when that status is changed from open to closed/solved
Hi James - Welcome to the Atlassian Community!
Sure, you can do that. It would be a rule based on an Issue Transitioned trigger. Add any conditions you need, and then a new action for Send email.
Fill in the parts of the email using smart values for the fields you want to include.
Hi @James Gray
You can create a Automation Rule as defined in below screenshot.
Add the recipient under "To" and use the smart value in subject for capturing the Jira ticket summary i.e. {{issue.summary}}.
Thank you,
Ashish
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Welcome to the community. Yes, you can (just like what @John Funk stated). Here is a reference link on smart values - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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