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Looking to use automation to send a summary email of the ticket, when that status is changed from open to closed/solved
Hi James - Welcome to the Atlassian Community!
Sure, you can do that. It would be a rule based on an Issue Transitioned trigger. Add any conditions you need, and then a new action for Send email.
Fill in the parts of the email using smart values for the fields you want to include.
Welcome to the community. Yes, you can (just like what @John Funk stated). Here is a reference link on smart values - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team