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Can you use Automation to send a summary email of a ticket when the status is updated to closed?

James_Gray
James_Gray I'm New Here Jan 19, 2023

Looking to use automation to send a summary email of the ticket, when that status is changed from open to closed/solved  

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John Funk
John Funk Community Leader Jan 19, 2023

Hi James - Welcome to the Atlassian Community!

Sure, you can do that. It would be a rule based on an Issue Transitioned trigger. Add any conditions you need, and then a new action for Send email. 

Fill in the parts of the email using smart values for the fields you want to include. 

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1 vote
Ashish Bijlwan
Ashish Bijlwan Rising Star Jan 19, 2023

Hi @James_Gray 

You can create a Automation Rule as defined in below screenshot.

image.png

Add the recipient under "To" and use the smart value in subject for capturing the Jira ticket summary i.e. {{issue.summary}}.

image.png

 

Thank you,
Ashish

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0 votes
Joseph Chung Yin
Joseph Chung Yin Community Leader Jan 19, 2023

@James_Gray -

Welcome to the community.  Yes, you can (just like what @John Funk stated).  Here is a reference link on smart values - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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