Auto response through Jira SM

[Mark Beard]

Hi All,

So, i have a jira service management project setup which users can raise issues through the front end portal to my team for triage.

In order for this to work for us when my team pick up the ticket and triage and it is put into the 'to do' status, the ticket is cloned and sent to the technical teams board to be worked on.

I have automation setup to do this automatically, however what i am trying to do is get the cloned ticket reference on the auto response to the customer. is this possible?

[Bastien Delourmel]

Hello Mark, 

You can use the following smart value: {{createdIssue}} to have the reference key.

Let me know how it goes,

Have a nice day