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which email we need to give for automation for my organization ?

Vikas Thorat January 19, 2023

Hello, 

 

where do I the email address or my organization in administrations option?

 

I want give my organization support email address to customer and he will add that email in third party tool and once issue gets trigged ticket will generate in jira.

 

 

Thanks,

 

 

 

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2023

Hi @Vikas Thorat , I'm not sure I'm understanding. However if you're asking how do you set up jira-service-management (JSM) to allow your customers to use an email for creating and commenting on issues the following article might help - receive-requests-from-an-email-address . By default Atlassian provides an email for each JSM project. However you can add your own custom email if you prefer.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2023

the documentation provides the details but here are the highlights...

Project settings > Email requests

In that screen you should see which email if any is configured to process incoming requests. Again, unsure if that is precisely what you are asking for.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2023

@Vikas Thorat , first might I ask you to please use the reply button rather than the answer button so that this discussion stays in a single thread. This will ensure that future members searching for similar answers will be able to follow along.

With that said, you should see an email under the Email requests page as I described above. Please provide a screenshot of what you see when you go to project settings and then email requests.

Vikas Thorat January 26, 2023

Hello Jack,

 

I went email requests page . its seems blank 

Vikas Thorat January 26, 2023

there no email address.JPG

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 26, 2023

You are looking in the wrong location. Please navigate to your project then Project settings > email requests.

I would again refer you to this article such that you understand how email requests are handled within a JSM project - receive-requests-from-an-email-address 

Vikas Thorat January 26, 2023

Thanks i got it now. 

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Vikas Thorat January 19, 2023

Hello Jack,

 

Which email address need to be provide to customer from my Jira Organization as you JSM provide by default email address but I did not find it. 

 

Normally , we create the user and send them invite link so he will access the JSM and create ticket but this time , we need provide email address so that customer can use that address in third-party tool and trigger mail to us and ticket must get generated in Jira. 

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Vikas Thorat January 19, 2023

Hello Jack,

 

I want to give my organization support Jira email to customer !! can you give me exact path where I my organization email under admin module .

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