We use it.servicedesk@company.ngo as email address to send requests to Jira. I have made an alias test.servicedesk@company.ngo. The alias is not added as a request participants. Do I forgot something...
Hello, We currently have an email address set up which receives emails for our team and for any verified users in our JSM project a ticket is automatically raised. I want to capture in the fo...
We recently enabled the Developer Escalation feature. I have questions regarding this. When you create a developer escalation from JSM and you picked another project as the ticket dest...
...ried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true Status = "Open" AND Last update <=-15
I have an issue with a request participant. When I query the issue via REST API, I get an empty list back. I have documented the whole thing with screenshots. How is this possible? It's also good to ...
Buenos días, ¿Alguien podría ayudarme? Necesito hacer que un campo sea obligatorio dentro de la vista de la incidencia y no sé cómo hacerlo. ¡Gracias de antemano!
I want an excel report to see for how many days tickets were in same coulmn such as in QA or In Progress etc.
Hello, I need to create an AQL that will filter all objects with inbound references where the user is part of the group selected in the group attribute which I called "Test Group" for now. ...
Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for opt...
How to copy workflows from one instance to another? I want to copy workflows from sandbox to production instance. what are the steps to do that?
Hi, We've got the following automation rule which clones issue to another project if it is certain request type: Unfortunately, when someone comments or update linked issue, origi...
Hello, I have integration with PagerDuty. When Request arises from the portal, I use to add incident in PagerDuty manually from the PagerDuty sidebar. Now I want to automate this process. I created...
We need below function (comala workflow function): 1. Create one document automatically by template; 2. Auto move to next state by a fixed date of a month (example 15th each month). Thanks!
hello guys, someone asked me what can internal customers do that external customers don't. does anyone have an answer? :/ thank you so much
Quick question to anyone who can help - can you clone a ticket within a SM project to multiple other service management projects at the same time ( click to clone - select multiple project)
I want to link Atlassian Teams with Assets in Jira Service Management. Are there any options to do that? The Teams seem to only link with Services and Ops, not with Assets. And if I have to do thi...
Is it possible to use jira automation for JSM portal? What I want to do is to keep the form blank on landing page and when the category has been selected the required fields will be sh...
Hi, I just start working as an admin Jira service management (Data Center Server). I would like to ask if there ways to learn the scriptrunner and do more practice, like some documentations or books.
The Queue section in service management has search functionality only with issue summary. I am trying to search an issue with Reporter's ID but it is not showing any search result. Even if I ...
I have an AQL branch which builds up an object set, then in the branch I have a lookupobjects to get more information. Works a treat and at the end of the branch when I log all the info I get a li...
how we can add new option in jia customer portal like attached screenshot
...bsp; "name": "Summary", "description": "", "required": true, "d...
Hi. I need help. I want to put this user as an assignee, but it shows this error "User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues" How do I fix this? ...
I have a request that is created via automation when an email request is received that matches certain conditions. Once the request is created, the automation attaches a form, fills in some of the fi...
I have created an option where you can select the Affected laptop that is assigned to the Reporter when creating an Incident. At the moment I have to manually select the laptop in th...
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