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User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues

Nur Amira
Nur Amira June 10, 2024

Hi. 

I need help. 

I want to put this user as an assignee, but it shows this error

"User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues"

How do I fix this? 

I want this user to be assignee and able to assign the ticket to other user.

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John Funk
John Funk
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June 10, 2024

Hi Nur - Welcome to the Atlassian Community!

Check the permission scheme for the project and make sure the user has the assignable user permission.

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Nur Amira
Nur Amira June 11, 2024

can you show me how I can check it in the permission scheme?

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John Funk
John Funk
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June 11, 2024

Sure - go to Project Settings > Summary > then click on the Permission scheme on the lower right. Find the permission for Assignable User

Screenshot.png

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Nur Amira
Nur Amira June 11, 2024

Can customer be the assignee? since that customer want to delegate to her team members. Is it possible?

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John Funk
John Funk
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June 11, 2024

No, the person must have an Agent license for Jira Service Management because those are the only persons who can change values of JSM issues or transition them. Customers do not have a license.

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