Auto assign ticket and move it after 15 minutes if status does not change

[Jonathan Mandel]

I am having trouble getting Jira Automation to move issues if the issue remains in the status "Open". I want to assign the ticket to user A upon ticket creation. After 15 minutes of the issue not changing status or not being updated I would like it to move to user B. Again after 15 minutes of the user not changing the status or making an update then move it to user C.

Please help! ive tried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true

Status = "Open" AND Last update <=-15

[Tim Kopperud · Accepted solution]

Hi @Jonathan Mandel, and welcome to Atlassian Community. If I understand you correctly you might try something like this: 

The Delay component is new and under rolout, so you might not have it available yet. Of not avalable you should have the option to apply a delay on the Re-fetch component instead. Notise also that Delay is currently  only available only on Premium and Enterprise plans. 

TimK

[Tim Kopperud]

Hi @Jonathan Mandel, did you try implementing this, and did it solve your question? 

TimK

[Tim Kopperud]

Hi @Jonathan Mandel, if my answer was valuable for you, please mark it as accepted for helping other users reading this. 

Thanks.

TimK 

[Jonathan Mandel]

Thank you Tim, I was able to resolve my issue using your method.