I am having trouble getting Jira Automation to move issues if the issue remains in the status "Open". I want to assign the ticket to user A upon ticket creation. After 15 minutes of the issue not changing status or not being updated I would like it to move to user B. Again after 15 minutes of the user not changing the status or making an update then move it to user C.
Please help! ive tried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true
Status = "Open" AND Last update <=-15
