I accidentally set up Organization or Slack group A, and I am not able to add it to B now. There is no way to undo, and reset it.
Hi everyone, im Santi and i have a question about our process of ingestion of client's request. Our process is the follow: some clients make a request or "create a issue" via email of the SOC. With t...
Is there a way to limit the available Customer Request Types as part of a behaviour? Trying to to get this working at a basic hardcoded level first LinkedHashMap optionMap = [:] optionMap.p...
Bom dia, tudo bem? Quero criar uma integração com o zendesk, a interface dessa integração será semelhante a do portal de abrir chamados do jira, um problema que estou enfrentando e com os ca...
Hi All, I would like to provide customers access to a dashboard. I do have 2 projects setup: 1. Open to all where the dashboard should be restricted data only to the organization is assigned ...
We have JSM Premium and will be migrating OpsGenie in sometime in the next few weeks (as we are supposed to be shifted by the end of this month). Currently in OpsGenie, I can at least manually look a...
We use it.servicedesk@company.ngo as email address to send requests to Jira. I have made an alias test.servicedesk@company.ngo. The alias is not added as a request participants. Do I forgot something...
Hello, We currently have an email address set up which receives emails for our team and for any verified users in our JSM project a ticket is automatically raised. I want to capture in the fo...
We recently enabled the Developer Escalation feature. I have questions regarding this. When you create a developer escalation from JSM and you picked another project as the ticket dest...
...ried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true Status = "Open" AND Last update <=-15
I have an issue with a request participant. When I query the issue via REST API, I get an empty list back. I have documented the whole thing with screenshots. How is this possible? It's also good to ...
Buenos días, ¿Alguien podría ayudarme? Necesito hacer que un campo sea obligatorio dentro de la vista de la incidencia y no sé cómo hacerlo. ¡Gracias de antemano!
I want an excel report to see for how many days tickets were in same coulmn such as in QA or In Progress etc.
Hello, I need to create an AQL that will filter all objects with inbound references where the user is part of the group selected in the group attribute which I called "Test Group" for now. ...
Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for opt...
How to copy workflows from one instance to another? I want to copy workflows from sandbox to production instance. what are the steps to do that?
Hi, We've got the following automation rule which clones issue to another project if it is certain request type: Unfortunately, when someone comments or update linked issue, origi...
Hello, I have integration with PagerDuty. When Request arises from the portal, I use to add incident in PagerDuty manually from the PagerDuty sidebar. Now I want to automate this process. I created...
We need below function (comala workflow function): 1. Create one document automatically by template; 2. Auto move to next state by a fixed date of a month (example 15th each month). Thanks!
hello guys, someone asked me what can internal customers do that external customers don't. does anyone have an answer? :/ thank you so much
Quick question to anyone who can help - can you clone a ticket within a SM project to multiple other service management projects at the same time ( click to clone - select multiple project)
I want to link Atlassian Teams with Assets in Jira Service Management. Are there any options to do that? The Teams seem to only link with Services and Ops, not with Assets. And if I have to do thi...
Is it possible to use jira automation for JSM portal? What I want to do is to keep the form blank on landing page and when the category has been selected the required fields will be sh...
Hi, I just start working as an admin Jira service management (Data Center Server). I would like to ask if there ways to learn the scriptrunner and do more practice, like some documentations or books.
The Queue section in service management has search functionality only with issue summary. I am trying to search an issue with Reporter's ID but it is not showing any search result. Even if I ...
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