Can you clone a ticket to multiple projects at once

[Will Dewfield]

Quick question to anyone who can help - can you clone a ticket within a SM project to multiple other service management projects at the same time ( click to clone - select multiple project)

[Valerie Knapp]

Hi @Will Dewfield , thanks for your question. 

You should be able to do this with Automation, if you're open to using that. Check out this rule from the Automation library - https://www.atlassian.com/software/jira/automation-template-library#/rule/9918982 . You can just add more clone actions for each project you want to clone the issue into.

Hope this helps.

Cheers

[Mohammed Aamer Khan]

Hi @Will Dewfield

You cannot clone a ticket from one project to another. However you can CLONE a ticket and MOVE it to required project.

[John Funk]

Hey @Mohammed Aamer Khan  - using Automation you can identify the project you are cloning the issue into. This is not assuming you are doing a manual clone on the issue. 

[Mohammed Aamer Khan]

Thanks @John Funk
Yeah using automation we can achieve it. But as @Will Dewfield  mentioned using "Click to Clone" option, I have answered according to that.

[John Funk]

Very good - I missed that. 

[John Funk]

Hi Will,

You can clone to multiple projects, but it would be a separate Clone action for each project as you have to identify the Project the issue is going into. 

[John Funk]

You can create a manual automation rule to clone into another project if you wanting to click.  :-)