Jira Service Management

We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality a...

• Question
• cloud
• jira-service-management

We are syncing users from Azure AD to allow our employees to sign in and be able to open tickets. This works reasonably well, but some groups want to have their portal "private" which requires a logi...

• Question
• cloud
• jira-service-management

I have an auto close rule that closes tickets after 5 days of waiting for the customer to reply,  however they seem to get grumpy with the auto close so I tried to add automation to warn them 24...

• Question
• cloud
• jira-service-management

I have two separate urls for jira software (cloud) and jira service desk (cloud). How can I bring them together under one single url?

• Question
• cloud
• jira-service-management
• jira-software-cloud

We just upgraded our local server edition of Jira from 8.14.0   to  8.15.0  . After this, It is not possible to view attachments ( .jpg ,  .PNG )  on most of our service...

• Question
• jira-service-management
• jira-service-management-server
• server

I want JQL for ticket that are going to breach the SLA by next day

• Question
• cloud
• jira-service-management

When I create a customer within a company in Servicedesk, an automated email is sent out to my customer.  My customer noted that the email received didn't really mention it was from my company o...

• Question
• cloud
• jira-service-management

Hi , We are looking for a way to restrict users from creating issues from service desk portal , for few request types. The reason being, our users do not want issues to be created for a few req...

• Question
• cloud
• jira-service-management

I connected our Google Org to Jira, now I can no longer access jira or jira service center. Doesn’t matter whether I use my google account or the email and password it says I don’t have access. Can a...

• Question
• cloud
• jira-service-management

When I can read about the default options of service management. For example, I want to know the default options for the "default notification scheme"  

• Question
• cloud
• jira-service-management

I have a rule that executes HTT POST to an external service and it claims it does not recognize one of the parameters. The same service I invoke in a service with Postman and it works.   ...

• Question
• cloud
• jira-service-management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

I am looking for a way to have a select list with additional fields. For example Name Start Date End Date Type I need the user to be able to select from a drop-down list the Name.  The addi...

• Question
• jira-service-management
• jira-service-management-server
• server

Some of our JSM Agents are inviting customers into their projects via the "Add customers" feature in the Agent view. This sends an email invitation to the customers and then they can create tickets ...

• Question
• cloud
• jira-service-management

Based on your feedback and usage metrics we've changed the look of the Incident Command Center (ICC) as of February 10, 2021. You'll see the newer interface once you open a new ICC Session.  &...

• Article
• opsgenie

I know I can lookup an issues if I have the specific ID, is there a way to view all open issues in the queue from a connected channel?

• Question
• cloud
• jira-service-management

Hi, I need some help please. I cant invite new members to a project via the invite teams option. It keeps telling me having an issue, please check your connection.   Please can i have some ...

• Question
• cloud
• jira-service-management

Hello, we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated for each ticket or one is generated for each state that the ticket passes through. What we...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

I have automations that I have created that are on schedule task. In those automation I wanted to build in a delay for a specific amount of time so that it would then transition to close after that t...

• Question
• cloud
• jira-service-management

I have a user "Jawahar" that has been given the role of Service Desk Team Member, but when I try and assign a ticket to him I get the following error. What am I missing? Thanks, Chris

• Question
• cloud
• jira-service-management

Hi, We're looking for the ability to schedule an appointment/event/meeting with the ticket reporter that would populate our personal Google Calendars. I've looked at various Google sync addons but I...

• Question
• cloud
• jira-service-management

Hello,   I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by"...

• Question
• cloud
• jira-service-management

I keep receiving errors when trying to access the Jira training module. Different errors each time. I have a Jira server deployment.

• Question
• jira-service-management
• jira-service-management-server
• server

I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible res...

• Question
• cloud
• jira-service-management