We just upgraded our local server edition of Jira from 8.14.0 to 8.15.0 . After this, It is not possible to view attachments ( .jpg , .PNG ) on most of our service desk cases. We have tried on several PC's and tried Edge, Chrome, IE .
I did some research and tried some of the suggestions provided on the community pages.
It might be a bug in the new version, maybe....
Thank you. I downloaded the Jira-Core_8.15.0-X64.exe from the Atlassian homepage and ran it on the server. This is the method, I have used ( many times) in the past to upgrade. There were no error messages and such during the installation/upgrade. Afterwards, everything is in order, except the attachments in our service desk case.
Here is a screenshot :
Clicking the link to the picture, give us the ""Ouch! We can't load the image."
Thank you. Following is the path in JIRA, and the actual folder structure on the server. DF, DS (Development SCRUM), IS (Infrastructure SCRUM) and SUP ( Support Desk ) are our projects in Jira.
It seems to be correct according to the JIRA documentation.
Furthermore, the actual files are located here :
I am a bit unsure about the permissions. I am starting the JIRA service by "NETWORK Service". This "user" and the admin user which I used to install the program, has Full control NTFS permissions on all the JIRA folders. I have double-checked that all the permission are inherited. The permissions are like this
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