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Resolved by or Closed by Field

Hello,

 

I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by" field. I have tried creating custom fields, then creating a rule in the workflow but am unable to get the data I am looking for. This is the approach I took when looking to create a resolved time stamp field. 

 

Does anyone have a solution to this?

 

Thank you!

1 answer

0 votes
Ajay Solutions Partner Feb 11, 2021

Hi @Neil Tansey 

Welcome to the Atlassian community :)

For Service Management reports it’s possible to create reports for issues Created/Resolved, however only based on time series 

Its currently not possible to create custom ones.

You can have a look at Marketplace Apps which satisfy the reporting use-case

Hi @Ajay ,

Thank you for the welcome! So to confirm, it is not possible to view how many tickets were closed by a person in a time range without a 3rd party app?

Ajay Solutions Partner Feb 12, 2021

@Neil Tansey , unfortunately yes. 

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