Resolved by or Closed by Field

Neil Tansey February 11, 2021

Hello,

 

I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by" field. I have tried creating custom fields, then creating a rule in the workflow but am unable to get the data I am looking for. This is the approach I took when looking to create a resolved time stamp field. 

 

Does anyone have a solution to this?

 

Thank you!

1 answer

0 votes
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2021

Hi @Neil Tansey 

Welcome to the Atlassian community :)

For Service Management reports it’s possible to create reports for issues Created/Resolved, however only based on time series 

Its currently not possible to create custom ones.

You can have a look at Marketplace Apps which satisfy the reporting use-case

Neil Tansey February 11, 2021

Hi @Ajay _view26_ ,

Thank you for the welcome! So to confirm, it is not possible to view how many tickets were closed by a person in a time range without a 3rd party app?

Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 12, 2021

@Neil Tansey , unfortunately yes. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events