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we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated

arturito espinoza sanchez
arturito espinoza sanchez February 11, 2021 
Hello, we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated for each ticket or one is generated for each state that the ticket passes through.

What we need to know is the moment a ticket is created and the moment it ends to obtain the average attention time.

regards
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 11, 2021

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