We are looking for a way to restrict users from creating issues from service desk portal , for few request types. The reason being, our users do not want issues to be created for a few request types , but the request types must be visible on the portal request type list.
You will not find any app with a hide request type feature on Jira Service Management Cloud. Atlassian API doesn't allow any app to do it.
You can try Feature Bundle and its Dynamic announcements feature as a workaround. You could display information about create restrictions for particular request types. It will not prevent customers from creating a ticket but will inform them.
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