A comment was added automatically to a closed ticket

[teusner]

We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality and it is quite annoying.

The comment stated, that "we" the JIRA Servicedesk "have not heard from you in a while".

It looks like I wrote the comment but I did no such thing.

has anyone experienced something similar or knows where these comments come from ?

[Kian Stack Mumo Systems · Accepted solution]

@teusner, 

Be sure to check both the automation settings and the legacy automation settings. If you go to Project settings > Automation you should see both of those.  The rule you're talking about appears to be a templated rule that can be added to the legacy automation.

[teusner]

Just found the Automation in the Legacy part. Deactivated all rules there to avoid further complications. Thanks for the quick answer.

[Miriam Hopton]

Thank you for this!!

This resolved the exact issue I had on another project. A ticket added an internal comment with my name on a linked issue.

I *know* I did not create/enable the legacy rule and its odd how it got set in a project with my username (however I am the project owner for the project but odd how it got enabled). I have disabled it and things are working well again with no *surprises* on my name creating comments.

THANKS!!!