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A comment was added automatically to a closed ticket

We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality and it is quite annoying.

The comment stated, that "we" the JIRA Servicedesk "have not heard from you in a while".

It looks like I wrote the comment but I did no such thing.

has anyone experienced something similar or knows where these comments come from ?

1 answer

1 accepted

1 vote
Answer accepted


Be sure to check both the automation settings and the legacy automation settings. If you go to Project settings > Automation you should see both of those.  The rule you're talking about appears to be a templated rule that can be added to the legacy automation.

Screen Shot 2021-02-12 at 9.16.45 AM.png

Just found the Automation in the Legacy part. Deactivated all rules there to avoid further complications. Thanks for the quick answer.

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