We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality and it is quite annoying.
The comment stated, that "we" the JIRA Servicedesk "have not heard from you in a while".
It looks like I wrote the comment but I did no such thing.
has anyone experienced something similar or knows where these comments come from ?
Be sure to check both the automation settings and the legacy automation settings. If you go to Project settings > Automation you should see both of those. The rule you're talking about appears to be a templated rule that can be added to the legacy automation.
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