Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tickets that are going to breach the SLA by next day

I want JQL for ticket that are going to breach the SLA by next day

2 answers

Hi @Gajanan Sasane ,

You can refer to the doc but there isn't a search function for the target date (your use case)

https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

You can use Time to SLA for this. Time to SLA has Target Date custom fields that can be used in searches. So all you need to do is to define the target date cf and use it in your searches like any other date-time cf.

target-date-cf.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

@Gokce Gursel _Snapbytes_ :

Thanks for your quick response.

I want to find out the tickets of whose SLA is going to end the next day.

Hi @Gajanan Sasane ,

You can check out the documentation I've linked but as I've mentioned there is no SLA search function that comes with Jira Cloud that searches the SLAs that will be breached the next day. You can try to find a workaround with the existing functions but at some point, it's probably going to fall short.

Please let me know if you have further questions.

Cheers,

Gökçe

@Gajanan Sasane 

If you want filters tickets from JSM, read this instruction https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/.

It should help you.

Regards.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you