Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I create different resolutions for each status?

I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible resolutions inside the status "Client didn't answer". If the client does pick up, I want to have other resolutions under the status "Client answered".

These status were "created" only to give you an idea of what I'm talking about. 

Is that possible? I couldn't find information on that. 

1 answer

1 accepted

2 votes
Answer accepted


This is technically possible using something called workflow properties, specifically you'd use the jira.field.resolution.include property to tell each transition leading to the ending status which resolutions are allowed.

That being said, this sounds like it could be quite complicated/have a lot of resolutions. You'd want to make sure that the value you'd get out of making such a complex configuration is really worth it, you know?



Okay, great answer Kian!



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you