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Can I create different resolutions for each status?

I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible resolutions inside the status "Client didn't answer". If the client does pick up, I want to have other resolutions under the status "Client answered".

These status were "created" only to give you an idea of what I'm talking about. 

Is that possible? I couldn't find information on that. 

1 answer

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Answer accepted


This is technically possible using something called workflow properties, specifically you'd use the jira.field.resolution.include property to tell each transition leading to the ending status which resolutions are allowed.

That being said, this sounds like it could be quite complicated/have a lot of resolutions. You'd want to make sure that the value you'd get out of making such a complex configuration is really worth it, you know?



Okay, great answer Kian!



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