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Customize emails in Service Desk

When I create a customer within a company in Servicedesk, an automated email is sent out to my customer.  My customer noted that the email received didn't really mention it was from my company or what it was for. 

Is there a way to configure the email template that goes out to a new user?  It doesn't need to be over complicated or anything, but something as simple has 'hey you have been granted access to so and so's support desk.  Find below your username and password,' something like that. 

I just want to make that outgoing email more personal so my clients know who it is from. 

Thanks in advance for your help.

1 answer

0 votes
Stuart C Community Leader Feb 12, 2021

Hi @AJ 

Service project settings cog icon Feb21.JPG/notifications/customer-notifications



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