When I create a customer within a company in Servicedesk, an automated email is sent out to my customer. My customer noted that the email received didn't really mention it was from my company or what it was for.
Is there a way to configure the email template that goes out to a new user? It doesn't need to be over complicated or anything, but something as simple has 'hey you have been granted access to so and so's support desk. Find below your username and password,' something like that.
I just want to make that outgoing email more personal so my clients know who it is from.
Thanks in advance for your help.
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events