The documentation is fairly vague and does not contain all of the configuration but here is what Atlassian has: https://support.atlassian.com/jira-cloud-administration/docs/default-configurations-for-jira-service-management/
I would also suggest going here https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management/
Everyone setup the application to work with their business processes. Understanding what and how the application can be configured will help you out. The getting started guide will help guide you through the different areas.
This is also a great guide to walk you through notifications https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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