I connected our Google Org to Jira, now I can no longer access jira or jira service center. Doesn’t matter whether I use my google account or the email and password it says I don’t have access. Can anyone help? I opened a support ticket and was told the cloud site had been deleted...
I have deteremined that we had two accounts at some point. One is deleted, the other is still active, but I have no access. When I go to admin.atlassian.com it asks me to create an organization. However, If I go to our helpdesk portal, it shows me a ticket that I submitted yesterday, but it only give me ticket creator access.
Then the site is not deleted, it should be present since you are able to see the tickets, you have to get the admin access to the site.
You can raise a request with the Atlassian team asking to get the access, saying access was lost when trying to connect with Google (I guess it's G Suite?)
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