Jira Service Management

How can provide the Org-Admin Rights to someone and revoke the org-admin access from someone's ID? I have the site-admin rights, but I did not find any option where I can check and find the Org-Admi...

• Question
• cloud
• jira-service-management

I see there are two Epic Link fields, one is short text and the other refers to an Epic. I can create an Issue related to an Epic (and I can see the field Epic link). But I cannot add the link to t...

• Question
• cloud
• jira-service-management

I'm not sure if it's reported anywhere (at least I can't find it), but I've noticed that knowledge base articles on the customer portal don't show blank/empty rows. In this example (Confluence page ...

• Question
• cloud
• jira-service-management

My team reported to me that we are not able to access to our Jira account. May I know what is the problem?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Community. I would like to know how assigning Priorities for created issues works through emails. I use a JSD Server. Issues create via email. The JETI app handles them. Emails are sent with dif...

• Question
• email
• email-this-issue
• jira-service-desk-server
• jira-service-management-server
• server

Hello Community!  I'm curious as to whether it is possible to change the reporter of a ticket that has been created.  My situation is:   - Sometimes a client will not email the...

• Question
• cloud
• jira-service-management

For any reason I can not see the padlock for assigne security level.  I had review the type of request and the screen and the field of security level is ok.  

• Question
• cloud
• jira-service-management

Hi everyone, I have a problem when setting up the automation rule in Insight to checking the expiry date of the object. I've tried to set up like in the bellowed picture using the schedule even but ...

• Question
• cloud
• insight
• jira-service-management

....sidebar.init/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&jira.create.linked.issue=true&richediton=true...

• Question
• iis
• jira-service-management
• jira-service-management-server
• proxy
• server

Hello,  The Table of Contents created on my confluences pages do not work in the Jira application.  I have searched through this site and online to try to find a solution.  Much o...

• Question
• anchor
• cloud
• confluence
• confluence-cloud
• jira
• +2 more tags...

Please can someone confirm how to pass a parameter into the API URL using powershell. I create a new Jira ticket via the API and store the response ticket ID as a powershell parameter called $jirati...

• Question
• api
• jira-service-desk-cloud
• jira-service-management
• powershell

Hi! We are using cloud. Our agents use one service desk project to support our clients. The agents provide support in multiple languages, as we have customers in many countries. I started to introd...

• Question
• customer-portal
• jira-service-management
• jira-service-management-server
• knowledge-base
• language
• +1 more tag...

Hi, on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notificati...

• Question
• jira-service-desk-cloud
• jira-service-management

i just want to undersatand how does this work any help please

• Question
• opsgenie

Hi, I am using Google G suite and I want to use an email address to be used with Jira Service Management. It looks like a nightmare because of Google. Everybody seems to be using different words ...

• Question
• jira-service-desk-cloud
• jira-service-management

Hello,   We're using Jira service management standard plan, which provides 250GB storage. Could you please let me know how to check the remaining storage?   Regards, Wonho  

• Question
• cloud
• jira-service-management

Hey, it a quite an odd situation here... An agent looking at the ticket inside the Service project with a link like https://company.atlassian.net/browse/NAME-82 raised by a customer. This custome...

• Question
• cloud
• halp
• issue
• jira-service-management
• share

Hi everyone, Thanks in advance. We are using Jira Service Desk and it's working great, but I was noticing something as I was testing replying to an email. The email comes from support@mycompany.com...

• Question
• cloud
• jira-service-management

I want to make a report that shows time spent on a issue considering all the holds and working hours. Issue with the time to resolve field is that it shows time remaining for SLA to breach. Apart fro...

• Question
• cloud
• jira-service-management

Gostaria de saber porque o endereço de e-mail "pedro.alexandre@santacasabraganca.com.br" toda vez que tenta abrir uma conta no endereço, o link que é enviado para cadastrar uma senha nunca chega no e...

• Question
• cloud
• jira-service-management

Hi!   Would it be possible to schedule a demo for our team?

• Question
• jira-service-management
• jira-service-management-server
• server

When customers navigate to portal the get HTTP error 500, We haven't updated and we are on the cloud version.

• Question
• cloud
• jira-service-management

We are having an issue where Jira is very slow/unresponsive during a specific time-frame every day. During this slow-down time, creating, updating, and commenting tickets take a full minute. Loading ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi. We use Jira Service Desk Cloud to support our clients. Each client is a Jira Service Desk project. I have an external ERP that tracks the hours we work for clients. I'd like to update from th...

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management

We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality a...

• Question
• cloud
• jira-service-management