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Jira training error codes

I keep receiving errors when trying to access the Jira training module. Different errors each time. I have a Jira server deployment.

1 answer

1 accepted

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Answer accepted
Daniel Ebers Community Leader Feb 14, 2021

Hi @Andre Browne

welcome to the Atlassian Community!

Which training module/App are you using? Is it this one from Marketplace?
https://marketplace.atlassian.com/apps/1217110/training-for-jira?hosting=server&tab=overview

If this is true you could raise a support request using the following link:
https://support.atlassian.com/contact/#/

Regards,
Daniel

Hi Daniel, that link takes me back here

Daniel Ebers Community Leader Feb 15, 2021

It should not if you're not using the trial of the beforementioned App.
But, you could choose "Training and Certification" instead in order to move forward, I am sorry but there is likely no better path in case the Support System does not recognize your account.
From Community we cannot see if there is an expired maintenance or something, only Support can clarify this, I am afraid.

Hi Daniel, Thanks for this. It worked under the 'Training' section. I will post any updates here just in case anyone has a similar issue.

 

Thanks again

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