Summary When you purchase the Jira Service Management Product and grant Users licenses to JSM, they automatically have access to Opsgenie. This is because when purchasing JSM as a Product for any p...
G'day, JSM group! This is Jaime from Atlassian University. I'm new to this group but noticed a common thread: You love helping your people. To help you help them, Atlassian Uni...
Hi Community, We need your help with putting an end to Bad Service Management! There’s no better way to do this than with the power of Jira Service Management⚡. One of our favorite parts about Jira...
Summary The "VIP flag" allows identifying certain users as VIPs to tell the Service Desk Agents that the user should get special treatment. Cause The Feature Request below was raised for ...
We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
Hello! I’m a Product Manager with the JSM Assets team. Audit logs for JSM Assets is something we are going to be prioritising in the very near future. If you have a need for audit logs we would lov...
...onsultancy and managed private and public cloud provider to mid-market financial services sector” business that has been in operation for more than 20 years. In 2020, driven largely by challenges of t...
Many thanks to all our Atlassian Community for taking the time to share your feedback. Feedback from customers like you helps us shape and improve Jira Service Management and other Atlassian produc...
Hello Community, We’re always looking at how to improve Jira Service Management and customer feedback plays an important role in making sure we're investing in the areas that will bring you the mos...
How much money will I save by switching to Jira Service Management? What kinds of benefits do companies see with Atlassian? Do you have data to share about how companies like mine are seeing savings?...
In the Jira Cloud new issue view, the dropdown for status transitions ordering logic is not impacted at all by the order of statuses in the status settings screen (Settings > Issues > Stat...
We’ve got exciting news! Jira Service Management has passed the PinkVERIFY ITIL 4 assessment and as such, has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT ...
Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been i...
Hello Atlassian Community! My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories! Coming here to share this ...
Hi everyone, I’m Annie Lieu, a Product Manager focused on building integrated Confluence Cloud experiences across Atlassian’s products to help you work better together. Today, I am happy to annou...
The goal of this article is to provide some clarification into the behavior which is sometimes observed in the customer portal. Sometimes, users are wondering why the Customer portal does not show ...
We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or boun...
At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger ag...
The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ou...
Atlassian has published a new security advisory today 1st of February 2023. CVE-2023-22501 is a critical security advisory that affects Jira Service Management Server and Data Center. The following ...
Hi everyone, We are excited to announce that we are making some improvements to request types to make them better suit your needs. All fields for Jira admins We just released the new field pane...
Hi Atlassian Community! I wanted to follow up on my last post, Introducing new project templates to help finance, marketing and analytics teams get started in JSM , to share with you that we’v...
You can now track objects, services, and labels using forms in Jira Service Management. A recent release adds Labels, Affected Services, and Assets object/s to your forms. This gives you the tools ...
In this video tutorial, we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Softw...
To our friends on Community! We wanted to let you know that we will be rolling out team-managed projects for Jira Service Management (Cloud) over the coming months. Do you want to get access righ...