Hi Community,
After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM administrators. Sharing with the community, I hope it is valuable for you.
Jira Service Management (JSM) administrators have a dual role. They need to be well-versed in Jira administration, as well as the specific features of JSM that build upon Jira. Simply knowing Jira administration is not enough, as JSM introduces new features and involves managing customers and portals. Likewise, focusing only on JSM features is insufficient, as everything is based on Jira schemes and infrastructure. Therefore, it's crucial for JSM administrators to have a deep understanding of both Jira administration and JSM features.
To read the whole article, check jira service management best practices for admins
Gal
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