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Announcing: Google OAuth 2.0 for incoming emails for Jira Service Management Cloud

Jira Service Management now supports the ability to connect a custom Google mailbox to create requests from incoming emails using OAuth 2.0.

Gmail’s end-of-support for basic authentication was planned to happen in two phases, with the first occurring in June 2020, however they have since decided to suspend these deadlines until further notice per their update.

Since incoming email is a core part of the Jira Service Management experience, we aim to provide customers with a secure and intuitive experience and have now added support for Google OAuth in addition to supporting Microsoft OAuth which was released in 2020.

Admins can now configure Jira Service Management to use a Google or GSuite inbox as a source of email requests using OAuth 2.0. The new experience launches into the OAuth flow after clicking the Google button in the Email requests section in Project settings.

Admins can then choose the account they wish to use and grant the required permissions to complete authentication. Please ensure that permission to read and view emails has been granted.


Any existing Google / GSuite account that has been connected using Basic Authentication will need to be disconnected first.

Questions or Feedback?

If you have any questions or would like to provide us with some feedback, please do comment on this article and we will respond to you as soon as possible.


Nice to see that :)

Is this feature going to be released for Jira Software mail handlers? Currently Microsoft only in our Atlassian Cloud on that side...Service desk Oauth working great for service desk projects....what about Jira Software?


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