THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS
Hello Atlassian Community!
Today, we’re excited to announce the rollout of two new incident management features in Jira Service Management Cloud to help you respond to and resolve incidents faster:
You can now add, view, and remove multiple people and teams as incident responders directly from Jira Service Management.
Adding a responder will send a responder alert to the relevant user(s), notifying the right people to resolve incidents more quickly.
Alerts will also now be sent to assignees on incidents and the owners of any affected services added to incidents, as long as they have Opsgenie access and alert notification preferences set up.
For existing projects: Alerts are off by default, but admins can turn alerts on in their Incident Management settings page.
For new projects: Responder alerts will now be on by default for any new projects created in Jira Service Management.
You can now link and show monitoring alerts related to affected services directly from the incident view in Jira Service Management in order to improve information visibility for your incident response team and reduce time to resolution.
These features will be available in your instance over the coming few weeks.
Keep a look out for the new Incident Management settings page in Project Settings to:
Find out how to add these new fields to your incidents
Turn on responder alerts for Responders and Affected Services
Assign your Opsgenie responder alert priorities to Jira Service Management incident priorities
These features are automatically enabled for any new projects created in Jira Service Management.
If you have any questions or would like to provide us with some feedback, leave a comment on this post and we will respond to you as soon as possible.
Dan BrockwellAtlassian Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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