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What’s new in Insight for Jira Service Management Cloud vs. The Insight app

The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differences to help those who are looking to migrate from the Insight app to the integrated version.


To learn how to migrate, check out this video:


1. Insight Custom Fields vs. Asset Fields

Insight app:

The Insight app used asset type configurations to map assets to custom fields. This was a two step process as you first had to create an asset type configuration in the Insight app and then create the asset custom field. 

Insight for Jira Service Management:

The integrated version of Insight removes the need for asset type configurations and brings in a specific Insight custom field. In this field you configure what objects the Insight field should show and can even set it to show objects dynamically based on other fields in a Jira issue. - It’s significantly more powerful and flexible. 

You’ll need to migrate your asset fields to Insight custom fields.

Video and additional information:

Custom Fields Cloud Onboarding Guide


2. Automations

Insight app: 

Automations in the Insight app were done in one of two ways. Either via post functions or with Insight specific automations that could be found in the configuration settings of an object schema.

Insight for Jira Service Management:

In the integrated version of Insight, all automations are done via Jira Automations. You can set these at the Jira project level or a global level. Insight also introduces a number of new automation options that allow you to automate everything you could do in the app and so much more.

You'll need to migrate your Insight post functions and automations to Jira Automations.

Video and additional information: 

Automations Cloud Onboarding Guide


3. Importers and Discovery

Insight app:

Only CSV imports were available in the Insight cloud app. Additionally, the import tool was relatively basic with minimal configuration settings.

Insight for Jira Service Management:

With the integrated version of Insight you have additional options for imports (with more coming soon!) and added configuration settings to ensure your data is imported correctly and with normalization when you need it. You can also have insight automatically create an object type for you based on your import file!

File types supported include CSV, JSON and Insight Discovery files so you can use the Insight network scanner to bring in your on-prem assets and configuration items.

Video and additional information:

Importers and Discovery Cloud Onboarding Guide


4. Insight Support for JQL

The final major new feature added to the integrated version of Insight is the support for Insight in JQL.

The iqlFunction() JQL function allows you to embed IQL into your JQL queries. This enables you to search Jira issues based on the attached objects and their attributes. For example, searching for support requests for laptops of a particular model type. Or searching for incidents that are somehow related to a particular software application or host by looking at the references between them and your services.

Read more here:


@Brian Higgins , thanks for useful article!

Like Brian Higgins likes this

I would like to understand the terminology being used here.

What is the Insight stand-alone app? I thought Insight was a plug-in for JSM and therefore could not be run stand-alone?

You talk about Insight for Jira Service Management Cloud, but do not mention Insight for Jira Service Management Data Center. Are you using the two interchangeably, i.e does this article also pertain to Jira Data Center? 



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