Community resources
Community resources
Community resources
- Community
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Jira Service Management
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Hello Atlassian Community! Assets in Jira Service Management now supports Smart Links! You can insert Smart Links for Assets objects, object types, and schemas into any Atlassian editor that suppor...
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Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
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We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (R...
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In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, ...
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In December we announced the Atlassian Operations Terraform Provider, that replaced Opsgenie's existing Terraform provider in Jira Service Management. Today we're thrilled to announce that you can no...
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Hello, I'd like to share a useful (for me :D) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control instrum...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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From Remedyforce to Jira Service Management: A tale of automation, documentation, and smarter portals From Email Swamps to Systemic Flow Dhruvil Shah is the Senior Cloud Solution Engin...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. We’re excited to announce the rollout of a po...
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This article will show you how to install, configure and run JEC on a Windows environment. We have various JEC packages available for download from the JSM integration scripts repository - Releases...
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Hey Atlassian Community, Have you tried the Assets and Configuration Management feature in Jira Service Management? It’s open for trial in Premium and Enterprise plans, and it’s awesome for keeping...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These ne...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
