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Jira Service Management
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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👋 Hi Community, If you've ever had an alert close itself just as the underlying issue came roaring back — or hit "close" a second too early and lost all the context — we have good news. From Jun...
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Hello Atlassian Community 👋 If you're a Jira Service Managment project admin trying to configure approval workflows that go beyond the basics — sequential approvals (A → B → C), one-or-more from a...
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Agentic automations in Jira Service Management are growing 3.4x faster than traditional automations — but most Jira Service Management admins still aren't sure where to start with Rovo Ops. Today, on...
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May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to...
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👋 Hi Community, We've been listening — and we know that not every status update is meant for the world. Sometimes you need to keep your customers, employees, or partners in the loop without publis...
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...e true. AI agents do not do that. What Changes at AI Speed At Team '26, Atlassian made Rovo Ops generally available as the out-of-the-box operations agent f...
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We have some fantastic news, in addition to updating our onboarding experience journey for Data manager we also overhauled our backend to support up to 10 million objects per object class, giving you...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on ...
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Hot off the heels of Team '26, we're hosting a webinar on June 23 at 11 AM AEST/CEST/PST to walk you through the latest innovations across Service Collection, including Jira Service Management, Custo...
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...eries. Stay tuned for more. See also… Measuring the true value of service management: https://atv.peoplecert.org/measuring-the-true-value-of-service-management/ Choosing the best service m...
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Since launching Assets Data Manager, we’ve received a lot of feedback from our community. While the power of the tool is undeniable, many of you have been honest: the admin journey has been hard to n...
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A poorly curated knowledge base produces suspect answers Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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In this fireside chat, Andrei Tuch, Senior Product Owner at financial services leader, Riverty, shares how his team runs more than 100 Jira Service Management projects across IT and busines...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on...
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers don’t set out to build a unified Customer Service eXperience ...
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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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Managing work across multiple spaces in Jira Service Management just got much simpler. You can now configure Multi-space work directly from the Multi-space work page using a new Space filter—no JQL...
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We’ve released a new version of the Data Manager Clients for JSM Assets, and we need all customers to upgrade to version 2.0.0 or later by 31 August 2026. You can download the l...
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If you've noticed that there are times where the screen is moving windows and controls around and 'jumping' back and forth, this may be your issue. You can get this when the "Comments Summary" ...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
