Community resources
Community resources
Community resources
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Jira Service Management
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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If you've noticed that there are times where the screen is moving windows and controls around and 'jumping' back and forth, this may be your issue. You can get this when the "Comments Summary" ...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT wor...
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Tl;dr: Sign up now to access Rovo Service and try AI-generated onboarding to help your HR teams make every new hire feel organised and supported. Hi everyone! We’re excited to offer you early acc...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! 👋 Hi Atlassian Community! Are you using Jira Service Management? We'd love to hear about it! Share your ...
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Hi Community! During an incident, your priority is fixing the problem—not spending precious minutes drafting the perfect update or hunting for the right stakeholders. We’re excited to announce that...
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Hi Jira Service Management Community! At Team ‘25 Europe, we announced Jira Service Management is now an app in Service Collection. Over the next couple of months, you’ll see your Jira Service Mana...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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🛠️ Modifying the Sleigh Mid-Flight We fixed the broken engine (Incident), and we found the root cause (Problem). Now, we need to make improvements so we can fly faster. The Scenario: ...
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
