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Jira Service Management
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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In this fireside chat, Andrei Tuch, Senior Product Owner at financial services leader, Riverty, shares how his team runs more than 100 Jira Service Management projects across IT and busines...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on...
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers don’t set out to build a unified Customer Service eXperience ...
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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on...
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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Managing work across multiple spaces in Jira Service Management just got much simpler. You can now configure Multi-space work directly from the Multi-space work page using a new Space filter—no JQL...
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We’ve released a new version of the Data Manager Clients for JSM Assets, and we need all customers to upgrade to version 2.0.0 or later by 31 August 2026. You can download the l...
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If you've noticed that there are times where the screen is moving windows and controls around and 'jumping' back and forth, this may be your issue. You can get this when the "Comments Summary" ...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT wor...
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Tl;dr: Sign up now to access Rovo Service and try AI-generated onboarding to help your HR teams make every new hire feel organised and supported. Hi everyone! We’re excited to offer you early acc...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! 👋 Hi Atlassian Community! Are you using Jira Service Management? We'd love to hear about it! Share your ...
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Hi Community! During an incident, your priority is fixing the problem—not spending precious minutes drafting the perfect update or hunting for the right stakeholders. We’re excited to announce that...
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Hi Jira Service Management Community! At Team ‘25 Europe, we announced Jira Service Management is now an app in Service Collection. Over the next couple of months, you’ll see your Jira Service Mana...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
