Using AI in Jira Service Management? Earn a $25 gift card for writing a review!

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Update as of May 11 - this opportunity has now ended. Thank you for your consideration!

We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on Gartner Peer Insights about your experience! In order to be eligible you must be using AI in Jira Service Management - applicable features may include:

• Rovo Service, Rovo Ops, or Virtual Service Agents

• AIOps capabilities such as alert grouping, root cause analysis, or AI risk assessment.

• AI Summaries (easily summarize comments and descriptions in an issue)

• Generative AI in the editor (help agents create and improve responses to customers)

• Generative AI for knowledge base articles and post-incident reviews (PIRs)

• AI request types, fields, and automation rule suggestions

• Custom Rovo agents for service and operations use cases.

The review process only takes 10 minutes and all reviews are anonymous. As a thank you for your validated review you'll receive a 🎁 $25 gift card or charitable donation - but hurry, this is a limited time offer subject to terms and conditions. Reviews undergo a multi-step content validation process by Gartner to ensure compliance with their standards. Atlassian has no insight or control of this process, and only validated reviews will receive a gift card. Additional terms and conditions apply.

Please note that you must login or sign up for a free account with Gartner to write a review. Personal emails are not accepted - please use your business email or sign in with LinkedIn.

Need help? Comment below, we are happy to answer your questions. We sincerely appreciate your participation. 

[Arnold Larue]

I’ve been using some of the AI features in Jira Service Management recently, and the automation tools have honestly saved a lot of time for our team. Features like AI summaries and smart response suggestions make handling tickets much faster and easier. Getting a small reward like latest orion for sharing real feedback through Gartner Peer Insights also seems like a nice bonus. Definitely worth participating if your team is already using these AI capabilities regularly.