Final AI series webinar! Deliver exceptional employee support with AI

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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community post with your top takeaway from the session.

Please note that the on-demand recording takes a minimum of 24 hours to process. While the recording is processing, the webinar registration page will redirect to this Community post. However, you will get an email as soon as the on-demand version is ready, so please keep an eye on your email!

Episode 6: Deliver exceptional employee support with AI

AI is transforming how every team delivers service – not just IT. With the right approach, HR, People, Facilities, Legal, and more can all provide fast, personalized support at scale, without burning out their teams. In this session, Sam Knight, Principal Product Manager at Atlassian, will ahre how Atlassian enables teams across the business to create AI‑powered workflows that deliver contextual, 24/7 support.

What you'll learn:

• How Atlassian centralizes employee experience so anyone can get help quickly, at any time, with always‑on support

• How to get the most out of AI-powered features for employee support, including AI agents across multiple channels, customizable help centers, and intuitive self-service powered by an AI knowledge base

• A real HR example showing how HR teams can manage onboarding, offboarding, and everything in between while freeing up time to focus on complex, high-impact work

• How JSM’s user-friendly interface makes it easy for non-technical teams to spin up and maintain their own service desks, iterate quickly on workflows and forms, and scale great employee experiences without relying on IT for every change

Who should join?

• Anyone running or supporting HR / People / Employee Experience initiatives

• IT or Shared Services professionals looking to extend service management beyond IT

• Leaders exploring how to apply AI safely and practically to employee support

Join the conversation 👇

Drop your questions and use cases in the comments below – we’ll use them to shape the live Q&A so it’s as relevant and practical as possible.

Register now!