Explore the apps for service learning course

[#1]

Hi Community! 👋

Welcome to your final challenge of Shatter the Service Quo: Break Stuff, Earn Badges! You've shared how you've broken legacy processes and spotlighted what needed to go — now it's time to level up your toolkit.

⭐ The challenge

Complete the Explore Apps for Service learning course. In just 35 minutes, you'll discover how JSM helps teams solve customer requests, how CSM supports external customers, and how Rovo helps you learn and get things done faster.

Complete the course + drop a comment below and you'll unlock:

• 🏆 Shatter the Service Quo mega badge

• 💰 300 Kudos points

This is the big one! Once you've completed Challenges 1–3, you've earned the mega badge.

                                                       

What you'll walk away with

• How JSM streamlines internal and customer-facing service requests

• How CSM extends support to external customers at scale

• How Rovo accelerates learning and helps you get answers faster across your tools

Share what you learned

Once you’ve finished the course, tell us what resonated most! Whether it's a feature you're excited to try, a workflow that clicked, or just a "why wasn't I doing this already?" moment – we want to hear it. 👇

[Tomislav Tobijas]

Nice! I've previously completed everything except the CSM lesson. Didn't know this existed.
One of our teams has a task to explore CSM, so I'll definitelly share that with them 🙂

[Mikael Sandberg]

Very helpful, you get a quick overview of how JSM and CSM works together, will definitely recommend this one internally.

[gunjanahuja]

Precise content, appreciate it. Keep it up :)

[Marcell Bendik]

There are always some new opportunities, new tools worth to explore that help you move forward

[Brita Moorus]

Completed the course - nice and compact overview! 🎉

What resonated most for me was how JSM, CSM, and Rovo each support a different part of the service experience: structured service delivery, external customer support at scale, and faster access to knowledge/context. The CSM part was especially interesting - definitely something worth exploring more for teams that support external customers ✨

[John Funk]

Very good course with lots of excellent content. Looking forward to implementing some of these things. Thanks @Tori Kaulins also for this series - well done!