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Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Within our business we have a Teams chat (Admins) that is only used for a 'System Down' scenario. I have made an automation that a user can log this through our service desk, and then using Microsoft...
- Jira
- Question
- alerts
- automation
- cloud
- help
- jira
- +4 more tags...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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We have a board to enter in data requests and complaints. In my dashboard, I want to show ticket entry & ticket type over time, such as how many tickets have been submitted per month for the pas...
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Hello, I'm part of a ServiceDesk project team where we manage issues our customers have with our products. A colleague of mine and I feel like there used to be the option to include external...
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Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
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Our documentation site is created using Confluence Cloud, and displayed in our Jira Service Desk Support Portal. When viewing someone else's documentation page, we noticed that their site shows the p...
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in Gi...
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Automation is one of the perks of using Jira, and no where is it more useful than in Jira Service Management. You can go beyond basic JSM automation rules and use Jira automation for advanced use cas...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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Hi All, I'm curious why Jira Service Management doesn't allow us to duplicate reports and series. Currently, I have to manually recreate them using filters, which is quite time-consuming. Does anyon...
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Hi, I want to give external users permission to a single Jira service management project. The problem is, that despite only having a service management license, they can still view Software projects...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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Pi network account name who's change
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
- Question
- access
- jira-service-desk
- permission
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I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not suppos...
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Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...
- Opsgenie
- Question
- opsgenie
- cloud
- jira-service-desk
- opsgenie-cloud
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Hi, I have two email addresses configured in my Jira Service Management (JSM) email channel, and everything is functioning as expected. However, when tickets are created, I can't determine which ema...
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Hi guys, When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent...
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Hi, Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitat...
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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