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I am trying to pull a report where it shows all the time that was logged for a specific month. without having to be tied to an epic, or a sprint, or anything. Basically, Tom logged 4 hours to a work item in December and then logged 7 more hours in January. I want to be able to pull a report for January and see the 7 hours…

I wonder if there's automation trigger when the SLA paused ? I need to update some fields when the SLA paused. example Automation to achieve SLA Pause triggered Automation Edit fields

I've had some success with working with APIs in automations when I'm following detailed instructions or making modifications to an existing automation rule. However, I'm having a bit of trouble getting started on what I can do and how I can do it with regards to Forms. We have an interest in accessing form data to enter…

Hi everyone, I’m hoping someone in the community may be willing to share a proven approach, checklist, or documentation template for Jira Cloud-to-Cloud migrations. Most of the guidance I’ve found focuses heavily on Server-to-Cloud, but our scenario is different. We frequently acquire new products, and as part of that…

We had an user on Atlassian and deactivate the user. The reactivation is done and user does not receives any email. Any way to force it?

Quando crio uma automação atraves do card button apenas eu consigo usar, como faço para que toda a equipe de membros do quadro possam usar tb?

Hi folks, We are currently building a data pipeline to pull Jira org events into our environment via Airflow (DAG running on a 5-minute schedule). While verifying the ingested records, we observed data discrepancy caused by late-arriving events: Current Implementation: For a run at 24/09/2026 05:50 PM, the DAG queries the…

I was wondering if the Loom team ever intends to create a Loom meeting note taker that isn't a bot in a meeting. Many note taking applications are now creating something that records screen and/or audio on the persons laptop or mobile. Is there ever a plan or considered roadmap item?

I have a client about to migrate from DC to Cloud. I need a new DC server to test out the migration steps of some plugins. Their servers are of course not accessible right now. But Atlassian has blocked generating new trial licenses. How am I supposed to test like that?

I get the following error when I try to set up a community. Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: 4f91891ee5c5450d8b4bbd2cb405fde0)

I created a new Atlassian account and attempted to create a Bitbucket Cloud workspace. Workspace creation repeatedly fails with: “Something went wrong on our end.” Issue ID: 1dd50f2ce07c4378a62a21ace71aac687 I then followed the advice to create an organization through admin.atlassian.com. The organization was created, but…

Whenever I try to create a workspace for Jira Service Management, I keep getting the following error: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: b3d73c966f1d4b6397b57a7d2340ef4c) I am unsure what to do about this. I cannot contact…

Hi, im finding the new dock feature of "switch boards" with its constant moving ring around it very frustrating and distracting. Does anyone know of a way to hide the dock or delete it/ delete that specific button just so i dont have the spinny purple outline constantly moving on my screen? Thanks

Ever since JIRA was upgraded to the new UI/UX, it runs extremely slow, there are lots of 404 errors and timeouts and page loading issues where pages take several minutes to load and sometimes fail. Is this because we use the free plan, or is JIRA just slow now?

Product / Component: Jira Cloud & Confluence Cloud / Core Shared UI Components (@atlaskit /user-picker) Impact: Medium/High — Workflow Integrity & Accidental Data Assignment Summary of the Issue There is a noticeable race condition between human reaction/click execution time and asynchronous state transitions within the…

Hi Atlassian Support, I’m unable to see my previous documents in Confluence. The documents were available earlier, but I can no longer find or access them. Could you please help me check: * Whether the previous Confluence pages/documents still exist * If they were accidentally deleted or moved * Whether there is any…

This question is primarily about Rovo Studio. We want to encourage our users to experiment and learn about and how to build Agents. To do that, we have to give them access to Rovo Studio. The problem comes in when an Agent is created, the Users and collaborators User access option is set to Open to all users by default. No…

Can no longer drag and drop a task between epics. Have cleared all filters, checked settings, etc the chat bot suggests. It suggests submit a ticket, but can't do that as it doesn't recognize our URL. Any quick change to revert back to the way the tool has worked for years?

I've been reading old threads on app usage visibility in Jira Cloud — ECO-470 is four years old now — and the workarounds people describe mostly come down to the scream test: cancel it, wait, see who shouts. For those of you who deal with renewals: when you're looking at an app you suspect nobody uses, what would you…

Hi team, I am trying to automate a Rovo agent in Jira Cloud (team-managed project). Requirement: When a work item of type Story is moved to status In Progress, the agent should generate test cases and those tests should be created automatically in Jira (as Subtasks on that Story). I should not have to copy JSON from Chat…

Hello, I need help recovering access to my original Trello/Atlassian account. The email address associated with the account is: wildnfreeWHS@gmail.com I am the owner of this account and I still know the correct password. I can successfully enter the email address and password, but Atlassian then requires me to enter a…

Can a guest of a board move the board into their own workspace?

Hi guys, I need your help to check if it is possible to validade a request type value in an IF clause in an automation rule. For example: The Request type called Observabilidade needed to be validated in order to set set another field values and create other linked issues. It doesn't work neither in the IF clause nor in…

Hi, Is it possible to get all object with an attribitute superior at 1 data? For exemple, I want all group with more than one user associeted (user one attribut of group object). Thank you in advance for your help. Regards, Mickael O. 

I have a team member, Ashutosh Udhoji, who is creating a dashboard, “Two Dimensional Filter Statistics”. When selecting the “XAxis” field, he is not able to see/select the “TEAM” field. Can you please advise as to why this field is not visible to us or how we can get this field added for selection. Acceptance Criteria the…

I'm trying to model dependencies across different product releases in Jira so we can create a master roadmap and clearly visualise delivery critical paths. The challenge is that a release (<span>fixVersion</span>) cannot directly have issue links such as <span>blocks</span> / <span>is blocked by</span>. Because of this,…

Hello, U would like to redo a training module, not just review the module but start it over from the zero point. Is there a way to do this without creating a new account?

Hello team , I’m on Integration Enablement team, I’m unable to comment/assign tickets to myself. Can anyone please guide me the process how to request and where to? Thank you.

Hello. I am using a translation tool to write this message. When I open a page in Confluence using Chrome, an error like the one shown in the image appears briefly during the page transition. I have the appropriate permissions, and the page reloads without issues after waiting a few seconds, but the error appears every…

Hello, In our team-managed project MT, the Fix versions field is available for issue types such as Story and Bug, but it is missing for User Story. Versions are enabled and the project contains multiple versions. We can see and edit Fix versions from the List view for User Story issues. However, when editing the User Story…